Blogging is a communication tool, a marketing technique, a listening device, and a way to interact directly with customers one-to-one on a global scale. A business can learn a lot by reading blogs to determine what customers and non-customers alike are saying about the business. Your business can benefit by using blogs to spread the word about what your company has to offer its customers and to gain immediate feedback from customers.
Perhaps you’ve seen blogging featured on the covers of major business magazines, or you’ve started seeing notices about blogging conferences around the world. Perhaps you are simply curious about this tool that could revolutionize the way you think about your customers and conduct business. No matter where you’re at in the spectrum, this book is for you. If you are interested in the future of your company, you need to understand blogging. (page xi - xii)
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